Medical and care team

The registered nurses and qualified carers at RCH are truly an exceptionally kind and skilled bunch of people. They will take care of all your medical and personal needs during your stay. The nursing team are supported by a dedicated group of chefs, housekeepers, administrators and gardeners. Together the whole team at RCH encourage and teach you how to look after your own health so you can go home empowered, relaxed and confident. RCH really is the ideal place for you to get better in a happy and positive atmosphere surrounded by like-minded guests and healthy sea air.

RCH's nursing care in summary

  • Outstanding registered nurses combined with skilled carers focus on getting you better and rebuilding your confidence ready for your return home
  • High staff to guest ratio means there is an abundance of nursing care whenever you need it throughout the day and night
  • State-of-the-art nurse call system throughout the building
  • Regular bi-weekly visits from the local GP who also provides 24/7 on-call attendance
  • Private medical treatment room equipped with the latest technologies for post-operative care
  • Internal lifts throughout the building including a platform lift directly from the car park
  • Consistent and regular investment in equipment and facilities
  • All staff attend regular mandatory training to stay current and highly competent
  • Physiotherapy treatment available on weekdays
  • Chiropodist available on request
  • Beyond the practical support, RCH’s team always has time to empathise, listen and answer any questions or worries you may have – and time to sit down for a good old chat too

Hugely experienced and reliable nursing team

The nursing staff come from a variety backgrounds: from practise nurse, health visitor and ward sister to working in care homes, midwifery and mental health wards. This means together the nursing team offer a wide range of experience and understanding. But at RCH it is more, much more than just skill and knowledge. The team are the heart of the home and have been carefully chosen to help maintain the warm, family atmosphere. The length of time the team have worked together is testament to the unique, uplifting ambiance of RCH. We are here to support and nurture you at every step on your physical and emotional road to recovery.

“The staff are very professional and skilled but also very approachable and friendly . . .  the combination of staff is very dynamic, fun and effective.”

Rosemary Jackson, Registered Nurse 

Bespoke recovery plan for each guest

A holistic recovery plan is designed for your individual needs by our registered nurses in conjunction with the hospital medical team, our local doctor and the physiotherapists. Your plan is reviewed daily to ensure it is working effectively and every member of the team is aware of your individual requirements so you can be gently encouraged on a progressive path towards recovery.

“When guests first arrive they are usually confused about their medication. We go through all their medication and painkillers and laxatives and sort it out for them and make sure they take it correctly. Then, when they are ready to organise themselves, we make them a chart so they can easily see what they need to take and when.”

Jackie Saunders, Senior Sister

We prepare you for home living

When your stay at RCH comes to an end, we don’t just cross you off our list: once a RCH guest, always a RCH guest! Before you are discharged, the team will ensure you have the right equipment at home to help you, the right services in place if you need them and a comprehensive but clear list of any medication you need. If, when you return home, you feel unsure about anything, we are always here to listen and advise where we can. And, of course, you are more than welcome to come back and stay with us as often as you want.

“We offer a unique experience . . . people are so grateful to have that comfort zone between hospital and going home. By the time they go home, the guests have much more confidence to look after themselves.”

Debby Stanmore, Registered Nurse

High staff to guest ratio

RCH has capacity for more beds. However, the number of guests who stay at any one time is restricted to ensure the staff to guest ratio is preserved for the best care. This means we really are able to pay full attention to each guest and not limit the time spent with any one individual. If you want a cup of tea and a chat, we sit down for a cup of tea and a chat. We take the time to understand your fears and concerns, we love listening to your stories, learning about your life at home and discussing the latest news. At RCH you get an exceptional level of personalised care whatever the time of day or night.

“The one thing that is such a precious commodity is time and I didn’t have that luxury anywhere else that I have worked.”

Rosemary Jackson, Registered Nurse

The latest in high-end equipment and technology

To help the team provide you with privacy, comfort and outstanding nursing care, RCH continues to invest in the latest, most efficient equipment and makes use of new technology. A state-of-the-art nurse call system is installed to ensure help arrives quickly if needed irrespective of the time of day or night. A platform lift has recently been added to help you go from the car park directly into the building without having to negotiate any steps or stairs – and to keep you warm in the winter. There are numerous lifts throughout the inside of the building to make it easy to move between your bedroom and the public rooms. Our private medical treatment facilities are equipped with the latest technologies to ensure you get the most effective post-operative care.

“They’ve got all the facilities whatever condition you’ve got or whatever your mobility needs are. They have walk in level showers, gizmos and gadgets and lots of things to use and of course it’s all readily available.”

Judy, recovering following an operation

The individuals who look after your nursing needs

Julia Haynes, General Manager

RCH’s general manager, Julia Haynes (RN1, BA (Hons), DipN, RMA, NEBOSH 1), has been in charge of this successful and popular convalescent home since her appointment in 2007. Her success in is no small part due to her extensive experience. Prior to joining RCH, Julia worked for six years with adults with mental health needs and has over 23 years of management experience within the residential and care settings. She has worked in the NHS, private hospitals and hospices. With a specialist interest in mental health, Julia has a particular focus on stress counselling and grief support.

“Julia is such a personable person … so there is a very positive morale throughout the place.”

Bob, Cancer patient

Jackie Saunders, Senior Sister

Jackie is living the dream! She has always wanted to be a nurse and started training when she was 18 years old. After qualifying, she worked as a hospital nurse in Worthing for several years before starting to train as a midwife. After her first child, Jackie worked part time at RCH. She loved the pace and atmosphere so much that she joined the team full time in 2008 and has worked her way up to the position of Senior Sister.

“The pace is much calmer than in a hospital and I love the guest contact. Here you’ve got the time to do what you need to do – like blood pressure or wound dressing or a reassuring chat – and the time to do it well.”

Jackie Saunders, Senior Sister

Rosemary Jackson, Registered Nurse

Like Jackie, Rosemary has been nursing since she was 18 years old and has heaps of experience. Formerly a ward sister, Rosemary has been working at RCH since 2005.

“The biggest thing about RCH is you have time to sit and talk to the guests. If they’ve had a rough night you can bring them a cup of tea and just listen to them. Sometimes it’s something little, sometimes it’s something big. Often we don’t have to say anything, it’s just the fact that we are there that makes a huge difference.”

Rosemary Jackson, Registered Nurse

Debby Stanmore, Registered Nurse

Debby knew very early on that she wanted to follow in her mother’s footsteps and become a nurse. She was only 13 years old when she got her first job in a care home. After working in a variety of care homes around the south of England, Debby brought her extensive experience to RCH in 2006.

“The part of my day I enjoy most is the clinic because you see people on a one-to-one basis. It’s not hurried at all so you can give a really good service, you can see an improvement and you can get onto things that need to be dealt with straight away. It’s not rushed like other places I have worked in.”

Debby Stanmore, Registered Nurse

Andrea Jackson, Carer

Andrea loves working at RCH so much that she has taken on two roles. As well as being part of the housekeeping team, Andrea has an NVQ in Care and experience as a Senior Carer in the past. She is on a rota to support the nursing team at RCH several times a month.

“We’ve got this ethos of guests first. We all know that when a patient first arrives, they’re not themselves. They come in like a tight rosebud and while they are here, they blossom.”

Andrea Jackson, Carer

What our guests say...

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